November Issue: Portfolio Rockstar of the Month
Drumroll…. The Portfolio Rockstar of the Month is Hatchbuck’s Director of Customer Success, Erin Posey. Check out our interview with her below!
Name: Erin Posey
Job: Director of Customer Success at Hatchbuck
University: University of Missouri- St. Louis
Class of: 2004
When did you start working at Hatchbuck and how has your role evolved? I joined the Hatchbuck team in January of 2014. We were a young start up at the time so each team member wore many hats and did many jobs. Although that is still the case to an extent today, I have hired an amazing team that has taken on some of those roles. As Hatchbuck continues to grow, my role evolves to fit the needs of my success team and the needs of our clients.
What are you currently working on? We are super busy here! We have some big things on the horizon for Hatchbuck so it’s all hands on deck for that project. Outside of that, the success team is working on becoming as efficient as we possibly can while continuing to wow our clients every chance we get. If we ever stop working on improving the customer experience, we have failed.
What’s next on your list to learn? I’m dying to know more HTML and CSS. It’s something that we see a lot when working with marketing agencies and marketing professionals. Being able to lend a hand and build my own emails without help would be an accomplishment. I’m also looking for customer success seminars and forums where I can sharpen my thinking pertaining to customer success and retention.
How do you like to spend your free time? I wish I could say hang gliding or something really cool, but I love to just be with my family. I have two small kids so every free minute I get belongs to them and my husband. We might be running errands, going to the park, or finding a new adventure to do, but it’s time well spent regardless.
What do you like about working at a startup? Hatchbuck is the first start up I have worked for, and it has been a really fun and challenging experience. Being a part of something from the ground up is exciting! When I look back over the last year and a half, there’s a real sense of pride I feel knowing that I had something to do with all THIS. Yes, there are challenges, but the benefits far outweigh those. We have an amazing culture with a collaborative team environment and full autonomy. Those are just a few reasons I love working at Hatchbuck.
What do you like about being part of the T-Rex incubator/community? Being a part of T-Rex gives you a sense of community. It’s pretty cool to walk the halls and meet other colleagues, learn about their businesses, and bounce ideas off each other. We also have great resources at our disposal, not to mention I get to bring my dog to work. Who wouldn’t want to be a part of the friendliest tech hub ever, a.k.a. Silicon Prairie?!?
What feedback or advice would you give to a recent college graduate who is considering launching his/her career in St. Louis? Get connected. Find professionals in your area of interest that you can shadow. Ask them to mentor you and recommend you for entry positions so you can get your foot in the door and get hands on. Also, when possible, get in with a company while still in college. Research the best places to work and find a fit for your skill set and core values. You will likely be brought on board when you graduate, because your experience will be invaluable to them.
Any tips on particular skills or knowledge that would be useful for your industry? For technology, being exposed to as many platforms as possible is good. The more exposure, the better to help round out your knowledge. You can always bring what you learn from one and apply it to another.
What’s your favorite place to visit or thing to do in St. Louis? Like I said before, I love to spend my free time with my family. St. Louis offers a ton of things to do as a family, and we try to take advantage of as many of them as possible. St. Louis has great parks, amazing restaurants and tons of family-friendly venues like the zoo, botanicals gardens, the magic house, and the list goes on.