Balto, the #1 real-time guidance platform for contact centers, has passed the 150 customer mark and continues to grow at over 100% year-over-year. Balto’s AI-powered Real-Time Guidance continues to get smarter and add more value to embedded contact center as a service (CCaaS) systems with the announcement in August of 2021 of Real-Time Quality Assurance and Real-Time Coaching, critical features needed in the contact center…