Balto, the #1 Real-Time Guidance Platform for contact centers, has crossed a major milestone for conversational AI technology: the Real-Time Guidance platform has successfully guided over 100 million conversations around the world. A first for any real-time call guidance platform, Balto’s 100 million interactions come alongside 260 million real-time recommendations. In total, that amounts to roughly 5.3 million hours, 224 thousand days, and 614 years of guiding conversations since 2017…